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Responsible Gaming

Responsible gaming at Bet Fred on betfrad.com is about enjoying gambling as a form of entertainment while consciously managing the time and money you spend. We encourage every customer to observe their own play, expand their awareness of potential risks, and reflect regularly on whether gambling is still fun, affordable, and under control.

Bet Fred is operated online via betfrad.com for customers in the United Kingdom under UK Gambling Commission Remote Operating Licence 39544, held by Petfre (Gibraltar) Limited (registered office: 5.2 Waterport Place, 2 Europort Avenue, Gibraltar, GX11 1AA). As a UK-licensed operator, we are required to promote safer gambling and to provide effective tools and support to help you manage your play.

We will support you at every stage of your play by providing clear information, practical control tools (such as limits, time-outs and self-exclusion), proactive monitoring of risk indicators, and direct access to professional help services. If you have concerns about your own gambling, or about someone close to you, our customer support and safer gambling team are here to help you confidentially and without judgement.

Risk Awareness

Most people in the UK gamble occasionally for fun and within their means. However, gambling can become harmful if it stops being entertainment and starts to affect your finances, relationships, work, or wellbeing. It is important to observe early warning signs, expand your understanding of the risks, and reflect honestly on how gambling fits into your life.

Potential signs that gambling may be becoming a problem include, but are not limited to:

  • Spending more money on gambling than you can comfortably afford, or using funds intended for bills, rent, food, or other essentials.
  • Thinking about betting or the casino frequently when you are not playing, or feeling restless and irritable when you cannot gamble.
  • Chasing losses by increasing your stake size or gambling for longer in an attempt to win back money you have lost.
  • Hiding the amount of time or money you spend on betfrad.com from family, friends, or colleagues, or feeling guilty after gambling.
  • Borrowing money, using overdrafts or credit cards to fund gambling, or experiencing financial difficulties linked to your gambling.
  • Allowing gambling to interfere with work, study, family responsibilities, or social activities, or using gambling to escape from stress or low mood.

Use the short self-assessment below to reflect on your behaviour. Answer each statement with "yes" or "no" based on your experience over the last 12 months:

  • I sometimes spend more on betfrad.com or other gambling than I originally planned.
  • I gamble with money that I know I need for other important expenses.
  • I have tried to cut down or stop gambling but found it difficult to do so.
  • I hide or downplay my gambling from people who are close to me.
  • I feel stressed, anxious, low, or guilty because of my gambling.
  • I use gambling to cope with problems, negative feelings, or boredom.
  • My gambling has caused arguments, financial worries, or other problems at home or at work.

If you answer "yes" to any of these statements, we strongly encourage you to take action now: set or reduce your limits, consider a time-out or self-exclusion, and contact our team or an independent support organisation listed below. Gambling should never be used as a way to solve financial difficulties or emotional problems.

Limits & Tools

Bet Fred on betfrad.com provides a range of safer gambling tools that allow you to observe your activity, expand your control over spending and time, and reflect on whether your play remains sustainable. These tools are available in your online account and are designed in line with UK regulatory expectations.

Deposit Limits (Daily, Weekly, Monthly)

You can set personal deposit limits to control how much you can add to your betfrad.com account over specific periods. These limits are flexible, easy to set, and a powerful way to keep your gambling within an affordable budget.

  1. Log in to your account at betfrad.com and go to the "My Account" or "Profile" area.
  2. Select the section labelled "Safer Gambling", "Responsible Gambling" or "Deposit Limits".
  3. Choose the type of limit you want to set: daily, weekly, and/or monthly.
  4. Enter the maximum amount you are prepared to deposit for each period (for example, £20 per day, £50 per week, £150 per month). Be realistic and conservative.
  5. Confirm your choices and carefully review the confirmation message shown on-screen.

In accordance with UK regulations, any request to decrease your deposit limits will normally take effect immediately. Any request to increase your limits, or to remove them, will only take effect after a cooling-off period (for example, 24 hours or longer as specified on-site), and you may be asked to confirm the change again. This delay is designed to protect you from impulsive decisions made under pressure or after losses.

Time Spent Limits and Session Timers

Monitoring the time you spend gambling is just as important as monitoring the money you spend. Bet Fred provides session controls to help you keep track of how long you have been active.

  • You can enable reality checks or session reminders in your account settings so that a pop-up appears after a chosen period (for example, every 30 or 60 minutes) summarising your session.
  • Where available, you can set a maximum session duration. Once this time limit is reached, you will be prompted to log out or take a break before continuing.
  • We recommend deciding in advance how long you wish to play (for example, no more than 1 - 2 hours per day) and using the timer tools to enforce this decision.

Time-Out (Short Breaks of 24 - 72 Hours or Longer)

If you feel you need a temporary break from gambling, but are not ready to self-exclude for an extended period, you can use the Time-Out

  1. Log in to your account and navigate to "My Account" > "Safer Gambling" or "Time-Out/Short Break".
  2. Select the duration of your break: for example 24 hours, 48 hours, 72 hours, or a longer period if available.
  3. Carefully read the information about what will happen during your Time-Out.
  4. Confirm your choice. You may be asked to reconfirm via an on-screen message or by entering your password.

During a Time-Out, you will not be able to place bets or play casino games on betfrad.com with the affected account. You should also avoid using other gambling websites or physical venues during this period. Use the time to reflect on your gambling, review your finances, and consider whether additional steps such as self-exclusion or external support would be helpful.

Self-Exclusion

If you believe that gambling has become harmful, or you are at significant risk of developing gambling-related problems, you should consider self-exclusion. Self-exclusion is a stronger, long-term measure than setting limits or taking a short Time-Out, and is required under UK regulation to be robust and not easily reversed.

How to Activate Self-Exclusion on betfrad.com

  1. Log in to your Bet Fred account at betfrad.com.
  2. Go to "My Account" and select "Safer Gambling", "Responsible Gambling", or "Self-Exclusion". If you cannot find the section, contact our customer support via live chat, phone or email and ask to self-exclude.
  3. Choose the self-exclusion period that best reflects your needs. Typical options range from at least 6 months to several years, up to a lifetime exclusion.
  4. Read the information presented carefully so that you understand the consequences of self-exclusion, including restrictions on account access and betting.
  5. Confirm your decision. You may be asked to tick confirmation boxes, re-enter your password, or speak with a member of the support team to ensure the decision is informed and voluntary.

Consequences of Self-Exclusion

  • Once self-exclusion is activated, you will not be able to log in to the excluded account for the entire duration of the chosen period. You must not attempt to create new accounts or use alternative details.
  • You will not be able to place bets, make deposits, or use bonuses on betfrad.com during the self-exclusion period.
  • Direct access to your account balance through normal login will be blocked. Any remaining funds and outstanding bets will be handled in line with the applicable terms and conditions. You may need to contact customer support to discuss withdrawals or refunds, subject to identity verification and regulatory requirements.
  • A self-exclusion cannot be cancelled or shortened before the end of the agreed period. This rule is in place to protect you from decisions made in moments of pressure.
  • After the self-exclusion period has ended, your account will not automatically become fully active in all circumstances. Additional checks, a cooling-off period or a formal request may be required before any reopening, and in some cases the account may remain closed for your protection.

Multi-Operator Self-Exclusion with GamStop

For customers in the UK, we strongly recommend registering with GamStop, the national online self-exclusion scheme. When you sign up to GamStop, you will be prevented from using many online gambling websites and apps licensed in Great Britain, including Bet Fred on betfrad.com, for your chosen period.

  • Visit gamstop.co.uk and complete the registration process with accurate personal details.
  • Choose a self-exclusion period (for example, 6 months, 1 year, or longer) and confirm your decision.
  • GamStop is free to use and is designed to work alongside the self-exclusion tools provided on this site.

Self-exclusion is a serious step and should be combined with professional support wherever possible. If you are considering self-exclusion, please contact our team or an independent support service to discuss additional help.

Support Resources

Gambling-related harm can affect people from all backgrounds. It is important to expand your support network and reflect on the value of professional assistance, particularly if you or someone close to you experiences difficulties. The resources below are independent of Bet Fred and provide confidential, often free, help.

Local Support in the United Kingdom

  • National Gambling Helpline (GamCare): Call 0808 8020 133 from the UK for free, confidential advice and support, 24 hours a day, 7 days a week (English language, with access to translation services in some cases).
  • NHS Gambling Services: The UK National Health Service offers specialist gambling treatment services in certain regions, including face-to-face and online support. Speak to your GP or visit nhs.uk and search for "gambling" for information on local services.
  • Youth and student support: Younger players and students concerned about gambling can access information and tools via organisations such as Young Gamers and Gamblers Education Trust (YGAM) at ygam.org.

International Support Organisations

🏢 Organization 📞 Contact 🌐 Website ⏰ Hours 🗣️ Languages
GamCare (UK) +44 0808 8020 133 gamcare.org.uk 24/7 English
Gambling Therapy Online chat gamblingtherapy.org 24/7 Multilingual
Gamblers Anonymous Local meetings gamblersanonymous.org Varies Multiple

Many of these organisations also offer online forums, chat rooms and self-help materials. All services listed above operate independently from Bet Fred and maintain strict confidentiality, subject to their own policies and any legal obligations.

Self-Exclusion Schemes by Country

  • United Kingdom - GamStop: National online self-exclusion scheme for Great Britain, recommended for all UK customers wishing to block access to multiple licensed operators (see gamstop.co.uk).
  • Spain - General Directorate for the Regulation of Gambling (RGIAJ): Spain operates self-exclusion and player protection schemes administered by the national regulator. Information is available via official RGIAJ channels.
  • Other countries may operate their own exclusion registers or licensing frameworks. If you are outside the UK, please consult your local regulator's website for details of applicable schemes.

Blocking Software and Device-Level Controls

In addition to site-based limits and self-exclusion, you may choose to install software that blocks access to gambling websites and apps on your devices. This can be particularly useful if you share devices, feel tempted to open new accounts, or want broader protection.

  • Gamban - A paid blocking application that can prevent access to many gambling sites and apps across multiple devices.
  • BetBlocker - A free tool that allows you to restrict access to gambling sites on supported devices for periods chosen by you.
  • Operating system controls - Many devices allow you to use parental controls or content filters to limit access to gambling-related websites and apps.

These tools are provided and controlled by third parties. Bet Fred on betfrad.com has no responsibility for their operation but recognises them as valuable additional safeguards.

Family and Friends Support

Problem gambling can impact family members and close friends as well as the person who gambles. If you are affected by someone else's gambling, the following services can help you obtain confidential advice, share experiences and develop coping strategies:

  • GamCare - Support for affected others: Resources and counselling for partners, relatives and friends of people who gamble, available via gamcare.org.uk.
  • Gamblers Anonymous and Gam-Anon: Peer-support meetings and groups for people with gambling problems and their family members (see gamblersanonymous.org and related family support sites).
  • Online forums and chat groups operated by recognised charities, where you can exchange experiences with others in similar situations.

All support services referenced above emphasise privacy, dignity, and non-judgemental assistance. You do not have to face gambling-related harm alone.

Help for Family

If someone close to you is experiencing difficulties with gambling, it can be stressful and confusing. It is important to look after your own wellbeing, to seek support for yourself, and to approach the person in a calm and constructive way. The goal is to observe the situation clearly, expand the options for help, and reflect together on practical next steps.

How to Talk to Someone About Their Gambling

  • Choose a quiet, neutral moment when neither of you is angry, stressed, or currently gambling. Avoid conversations immediately after a loss or argument.
  • Use calm, non-judgemental language. Focus on how their behaviour affects you and others ("I feel worried when...") rather than accusing ("You always...").
  • Be specific about what you have observed: missed bills, mood changes, secrecy, or time spent gambling, rather than general criticism.
  • Listen actively and allow them to speak. Accept that they may deny there is a problem at first. Change often takes time and several conversations.
  • Avoid offering loans or covering their gambling debts, as this can unintentionally enable further gambling. Instead, encourage professional financial and therapeutic support.

Support Resources for Families and Friends

  • GamCare: Offers guidance and counselling for family members; see the "affected others" section at gamcare.org.uk and the National Gambling Helpline on 0808 8020 133.
  • Gam-Anon: A fellowship for relatives and friends of people with gambling problems, providing meetings and online resources; websites and meeting details are available via links from gamblersanonymous.org.
  • Online forums and chat groups: Many charities maintain moderated forums where families can share experiences, coping strategies, and emotional support in a safe environment.

Recommended Next Steps

  • Encourage the person to contact a professional counsellor, psychotherapist or GP, especially if there are signs of anxiety, depression, or other mental health concerns. Professional treatment can address both gambling and underlying issues.
  • Suggest that they use the tools on betfrad.com (limits, Time-Out, self-exclusion) and, if appropriate, register with GamStop to block access to multiple UK-licensed sites.
  • Seek advice from independent organisations (such as those listed in the Support Resources section) for yourself and for the person who gambles.
  • If there are serious financial problems, consider speaking to a free debt advice service in the UK, such as StepChange or National Debtline.

Remember that you are not responsible for another person's gambling behaviour, and it is appropriate to set clear boundaries to protect your own wellbeing and finances.

Operator's Commitment

Bet Fred, operated via betfrad.com by Petfre (Gibraltar) Limited under UK Gambling Commission licence 39544, is committed to promoting safer gambling in line with applicable law, licence conditions and industry best practice. We combine data-driven monitoring, staff training, and clear customer communications to identify and reduce gambling-related harm.

Internal Risk Checks and Behavioural Monitoring

  • We monitor betting and gaming activity for patterns that may indicate increased risk, such as rapid or escalating deposits, extended continuous play, repeated chasing of losses, frequent declined deposits, or other unusual behaviour.
  • Where risk indicators are detected, we may display on-site messages encouraging you to review your play, adjust your limits, take a break, or consider self-exclusion.
  • Our team receives training on responsible gambling, including how to respond sensitively and effectively when customers disclose gambling-related concerns.
  • We keep records of interactions and use them to improve our safer gambling approach, in accordance with our Privacy Policy and applicable data protection laws.

When We May Contact You

In certain circumstances, our support or safer gambling team may initiate contact with you to discuss your gambling behaviour, offer advice, or apply protective measures. For example, we may contact you if:

  • Our systems identify sustained high levels of spending, extended play, or other patterns suggesting potential harm.
  • We receive information that raises concerns about affordability, financial stress, or third-party complaints.
  • You frequently request changes to limits, reverse withdrawals where permitted, or otherwise show signs of loss of control.

Depending on the circumstances, we may provide tailored safer gambling information, recommend or apply tools such as limits or time-outs, ask for further information regarding your situation, or restrict or suspend your account to protect you and comply with our regulatory obligations. Disputes that cannot be resolved through our internal complaints process may be referred to the independent Alternative Dispute Resolution (ADR) provider, the Independent Betting Adjudication Service (IBAS), accessible via ibas-uk.com.

Updates

Responsible gambling standards evolve over time, and Bet Fred will update this page as necessary to reflect changes in law, regulatory guidance, industry practice and our own internal procedures.

  • We may notify you of significant changes to this Responsible Gaming information by email, on-site messages within your account, or clear banners and notices on betfrad.com/responsible-gambling.
  • Minor clarifications or editorial updates may be made without direct notification, but the "last updated" date below will always reflect the most recent substantive review.
  • We recommend that you review this page periodically, particularly if you are using or considering using safer gambling tools such as limits or self-exclusion.

Last updated: 06 November 2025. This information is intended to remain applicable for customers in 2025 and beyond, subject to further updates in line with any changes to UK regulatory requirements.

This page has been prepared on behalf of Bet Fred by James Fletcher, reflecting the operator's current safer gambling commitments at betfrad.com.

Contact & Feedback

If you have questions about responsible gaming, need help using our safer gambling tools, or wish to provide feedback on how we can improve our protections, please contact us using the channels below. All responsible gambling enquiries are treated with priority and handled in confidence, subject to our legal and regulatory duties.

Responsible Gaming Contact Details

  • Telephone (UK support line): 0800 028 7747 - customer support for UK players, including safer gambling queries (call charges should not apply from most UK landlines; mobile costs may vary depending on your provider).
  • Email: support@betfrad.com - please include "Responsible Gambling" in the subject line for faster routing to the appropriate team.
  • Live Chat: 24/7 live chat is available via the help section of betfrad.com (where offered). You can request to speak specifically about safer gambling or self-exclusion.
  • Postal address (registered office): Petfre (Gibraltar) Limited, 5.2 Waterport Place, 2 Europort Avenue, Gibraltar, GX11 1AA.

Online Feedback and Support Request Form

You may also submit a confidential request to our safer gambling team using a feedback form where available in the "Contact Us" or "Responsible Gambling" section of betfrad.com. A typical request form may include fields similar to those below:

Responsible Gaming Request














Please do not include passwords or full payment card details in any communication. If your request is urgent or relates to immediate risk of harm, we strongly encourage you to contact the National Gambling Helpline on 0808 8020 133 and, where appropriate, local emergency services or medical professionals.

Gambling is intended as entertainment for adults aged 18 or over in the UK. It should never be used as a way to resolve financial difficulties. If you are in financial distress, please seek independent debt advice and speak to a financial adviser or relevant charity.