burger icon
Bet Fred United Kingdom
Log In

Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with Bet Fred and your use of the remote gambling services provided via the website betfrad.com to customers in the United Kingdom. By registering an account, accessing or using any gambling products on betfrad.com, you agree to be bound by these Terms. These Terms are effective from 1 January 2026 and apply in conjunction with our Privacy Policy, Cookies Policy, Safer Gambling policies and any game-specific or promotion-specific rules.

Definitions

In these Terms, unless the context requires otherwise:

  • "Bet Fred" means the online gambling service made available on betfrad.com to customers located in the United Kingdom and operated as described in these Terms.
  • "Website" means the domain betfrad.com and any sub-domains or mobile applications through which the gambling services are offered to UK customers.
  • "Operator", "we", "us", "our" means Petfre (Gibraltar) Limited, a company licensed and regulated by the UK Gambling Commission under Remote Operating Licence number 39544, with registered office at 5.2 Waterport Place, 2 Europort Avenue, Gibraltar, GX11 1AA, insofar as it provides remote gambling services to you via betfrad.com in the UK.
  • "You", "your", "User", "Player" means any natural person who registers or attempts to register an account, or who otherwise accesses or uses the gambling services on betfrad.com from the United Kingdom.
  • "Account" means a personal online gambling account opened by you and maintained by us on betfrad.com.
  • "Bet" or "Wager" means an amount of money staked by you on the outcome of a casino game, virtual game, betting market or any other gambling product offered on betfrad.com.
  • "Games" means any casino, betting, or other gambling products made available on betfrad.com from time to time.
  • "Bonus" means any funds, free bets, free spins, or other promotional value credited to your Account which are not directly withdrawable until applicable conditions are met.
  • "Wagering Requirements" means conditions that require you to stake a specified multiple of a Bonus and/or deposit amount before associated Bonus funds, winnings or rewards become withdrawable.
  • "Real Money Balance" means the cash funds you have deposited into your Account and any winnings that are not subject to outstanding wagering requirements.
  • "Bonus Balance" means any Bonus funds and any winnings derived from such funds that are subject to ongoing wagering or other promotional conditions.
  • "Restricted Territory" means any jurisdiction in which we do not permit the use of betfrad.com, as determined by us from time to time.
  • "UKGC" means the UK Gambling Commission, the regulator responsible for licensing and overseeing remote gambling in Great Britain.
  • "ADR Provider" means an alternative dispute resolution provider approved by the UKGC, currently the Independent Betting Adjudication Service (IBAS), whose website is https://ibas-uk.com.

Account Registration

Eligibility and Age Verification

  • You may only open and use an Account on betfrad.com if you are at least 18 years old and legally permitted to gamble under the laws of England and Wales, Scotland or Northern Ireland (as applicable to your place of residence).
  • You must be physically located in the United Kingdom when placing Bets with the Operator under these Terms. Access from any Restricted Territory is prohibited.
  • We are required by law and by the UKGC to verify your age and identity. We may use third-party verification services and request documents from you before you are permitted to deposit, place Bets, or withdraw funds.

Account Creation Process

  1. Registration: To create an Account, you must complete the online registration form on betfrad.com, providing accurate and complete information including your full name, date of birth, residential address, email address and contact number.
  2. Email verification: We may require you to verify your email address by clicking a confirmation link sent to the email address you supplied. Until verification is completed, certain services may be unavailable.
  3. KYC documentation: At any time, and in particular before permitting withdrawals or where required by our legal and regulatory obligations (including anti-money-laundering and safer gambling checks), we may request copies or electronic versions of documents such as:
    • Valid photo identification (passport, driving licence, national ID card);
    • Proof of address (utility bill, bank statement or similar, dated within the last 3 months);
    • Proof of payment method ownership (redacted bank statement, card documentation);
    • Source of funds or affordability evidence where required under applicable regulations and our internal policies.
  4. Verification outcomes: If we are unable to verify your age, identity or other required information to our reasonable satisfaction, we may suspend or close your Account and, where required by law or regulation, void Bets and return or withhold funds in accordance with UKGC rules and our regulatory obligations.

User Obligations

  • You confirm that all information you provide during registration and throughout your relationship with us is true, complete and not misleading. You must promptly update your details via your Account or by contacting customer support if they change.
  • You must open only one Account for personal use. Multiple Accounts, impersonation of others, or acting on behalf of third parties is prohibited.
  • You are responsible for keeping your login credentials (username, password, security questions) confidential and secure. You must not disclose them to any other person or allow any other person to use your Account.
  • You accept full responsibility for all activity conducted under your Account, including Bets placed and transactions made, unless you have previously notified us that your Account may have been compromised and we have acknowledged such notification.
  • You must immediately contact us via support@betfrad.com or by using the UK support line 0800 028 7747 if you suspect any unauthorised use of your Account.

Betting & Gameplay Rules

General Rules for Placing Bets

  • All Bets must be placed via your registered Account on betfrad.com using your available Real Money Balance and, where applicable, Bonus Balance in accordance with the relevant promotion rules.
  • Each Game or betting product may be subject to specific rules and paytables. By placing a Bet, you agree to those specific rules in addition to these Terms.
  • Minimum and maximum stake limits apply and may vary by Game, market, or customer risk profile. Limits will usually be displayed in the Game interface or bet slip.
  • A Bet is deemed accepted when it has been processed and recorded on our servers and appears in your bet history or transaction log. If there is any disagreement about whether a Bet has been placed or accepted, our records (subject to regulatory oversight) will be conclusive, unless they are shown to be incorrect.

Types of Bets and Settlement

  • We may offer a range of products including but not limited to: real-event sports betting, virtual sports, casino games (such as slots, table games and live dealer games) and pool betting activities, as permitted by our UKGC licence 39544.
  • Bets on real-event markets are settled based on the official result declared by the relevant governing body or data provider. Where we rely on third-party data, settlement will reflect that data unless clearly incorrect.
  • Casino and virtual Games are determined by random number generator ("RNG") outcomes or live game processes. The outcome shown on your device and recorded on our servers after a completed Game round is final.
  • In cases of obvious error (including palpable odds errors, incorrect market settlement, or wrongly credited winnings), we may correct the error, void affected Bets and adjust your Account to the position it would reasonably have been in had the error not occurred, in accordance with UKGC requirements and fairness principles.

Cancellation and Modification of Bets

  • Once a Bet has been placed and accepted by us, you do not have the right to cancel it, except where specific Game rules expressly allow cancellation or cash-out functionality before an event or Game round is completed.
  • We may, in limited circumstances, void or cancel Bets where:
    • There is a technical failure or system error affecting the acceptance or settlement of Bets;
    • The market or event is subject to significant integrity concerns, regulatory intervention, or obvious pricing errors;
    • You have breached these Terms, engaged in fraud, collusion, or abuse of our services.

Conduct in Live Casino, Chats and Interactions

  • Where chat functions or live dealer interactions are provided, you must act respectfully towards staff and other players. You must not use abusive, defamatory, racist, sexist, threatening, or otherwise offensive language or content.
  • You must not promote or arrange collusion, share confidential information, advertise third-party services, or solicit other players.
  • We may monitor and record chat and communications for security, training and regulatory compliance purposes. We may remove chat privileges, suspend or close your Account, or take other appropriate action if you breach these rules.
  • Any attempts to manipulate Games, exploit software bugs, use automated tools or bots, or otherwise gain an unfair advantage are strictly prohibited and may result in voided Bets, confiscation of funds, Account closure and reporting to relevant authorities.

Bonus Terms

General Bonus Conditions

  • From time to time, we may offer Bonuses, free bets, free spins or other promotions to eligible players on betfrad.com. Each promotion is subject to these Bonus Terms and any specific terms published with that promotion ("Promotional Terms").
  • Bonuses are intended for recreational play only and must be used in a fair and reasonable manner. We reserve the right to withhold or withdraw a Bonus, or to close or restrict an Account, where we reasonably suspect Bonus abuse or promotional misuse.

Activation and Wagering Requirements

  • To receive a Bonus, you may need to:
    • Opt in on the promotions page or in the cashier;
    • Enter a valid promotion code;
    • Meet an eligibility criterion (such as making a qualifying deposit or placing a qualifying Bet) within a specified timeframe.
  • Bonuses and winnings derived from Bonuses may be subject to Wagering Requirements, for example, a requirement to wager 20 - 40 times the Bonus amount and/or deposit amount within a defined period (e.g. 7 - 30 days from grant). The applicable multiple, Games, and timeframe will be clearly stated in the Promotional Terms.
  • Unless otherwise specified, only stakes made from your Bonus Balance (and where applicable, associated deposit) will contribute towards Wagering Requirements. Real money is usually staked before Bonus funds, but the specific staking order will be described in the Promotional Terms.
  • If Wagering Requirements are not met within the stated timeframe, any remaining Bonus Balance and, where stated, any pending Bonus-derived winnings may be forfeited.

Prohibited Games, Actions and Betting Patterns

  • Certain Games, bet types or stakes may be excluded from contributing towards Wagering Requirements or may contribute at a reduced percentage (for example, slots 100%, roulette 20%, blackjack 10%). The contribution table, if applicable, will be advertised with the promotion.
  • Unless expressly permitted, the following activities are considered Bonus abuse and may result in cancellation of Bonuses and associated winnings, and potential Account closure:
    • Placing low-risk or opposite Bets (for example, covering a large proportion of the outcomes of a single roulette spin) to meet Wagering Requirements with minimal risk;
    • Using multiple Accounts or acting in concert with others to exploit a promotion;
    • Deliberately delaying Game rounds or using strategies intended to secure winnings from real money and losses from Bonus funds disproportionately.

Combining Promotions and Bonus Limitations

  • Only one welcome or first-time deposit offer may be claimed per person, household, IP address, device, payment method or shared environment, unless expressly stated otherwise.
  • You may not combine multiple active Bonuses on the same funds unless the Promotional Terms specifically allow this. Where multiple promotions are available, we may require that Wagering Requirements for one promotion are completed or expired before another becomes active.
  • Some Bonuses may exclude certain deposit methods (for example, particular e-wallets or payment intermediaries). Such restrictions, including any maximum stake limits while wagering a Bonus, will be set out in the relevant Promotional Terms.
  • We may cap the maximum amount that can be withdrawn from Bonus funds (for example, a maximum convertible winning amount) where clearly stated in the Promotional Terms and in accordance with UK Advertising and consumer protection standards.

Payments & Withdrawals

Deposit Methods and Limits

  • Subject to availability and regulatory requirements, we may support a range of payment methods for UK players, including debit cards, bank transfers, selected e-wallets and, where permitted by law and our regulators, other digital payment services. Any availability of crypto-related solutions will be clearly disclosed in the cashier and will comply with applicable UK regulations.
  • Information on minimum and maximum deposit limits, processing times and any applicable fees (if charged) will be made available in the cashier section of betfrad.com. Where we charge a fee, it will be clearly disclosed before you confirm a transaction.
  • All deposits must be made from payment methods held in your own name. We may request evidence of ownership and may block or reverse deposits made from third-party accounts where we reasonably deem it necessary for security or regulatory reasons.

Withdrawals

  • Subject to verification and these Terms, you may request withdrawals of your Real Money Balance at any time. Bonus funds and associated winnings may only be withdrawn once all applicable Wagering Requirements and other conditions have been satisfied.
  • As a general principle, withdrawals will be processed to the same payment method used for deposit, where technically feasible and in line with anti-money-laundering requirements. Where this is not possible, we may offer alternative methods, subject to additional checks.
  • We aim to process withdrawal requests promptly. Internal processing times will be indicated in the cashier, but actual receipt of funds may also depend on your bank or payment provider.
  • We may suspend or delay withdrawals while we:
    • Complete identity, payment method or affordability checks;
    • Investigate suspicious transactions, potential fraud, chargebacks or other irregularities;
    • Comply with legal or regulatory obligations, including requests from competent authorities.

Fees, Chargebacks and Currency

  • We will not charge fees for standard deposits or withdrawals unless clearly stated in advance. However, your bank or payment provider may apply its own charges, which are outside our control.
  • If a deposit is reversed, charged back or otherwise cancelled, we may:
    • Deduct any corresponding amount (including any fees incurred by us) from your Account;
    • Void any Bets placed with the disputed funds, where reasonable and lawful;
    • Close or suspend your Account if we reasonably suspect misuse or fraud.
  • Your Account will normally be maintained in pounds sterling (GBP) unless otherwise indicated. If we accept deposits in other currencies, conversions will be performed at the rate and on the terms displayed in the cashier.

Refunds of Bets and Bonuses

  • In general, Bets that have been validly placed and accepted are not refundable. However, where a Bet is voided due to an error, event cancellation, technical malfunction or similar circumstances, your stake may be returned to your Account in accordance with the relevant Game rules and UKGC requirements.
  • We are not obliged to refund any losses arising from your play. In exceptional cases, and at our sole discretion, we may consider a goodwill refund where there has been a clear technical issue or service failure on our part, subject always to our regulatory obligations and fairness considerations.
  • Bonuses may be cancelled or adjusted in accordance with these Terms and the Promotional Terms. Where a Bonus is cancelled due to error or a technical problem, we will endeavour to restore your Account to the position it would reasonably have been in had the error not occurred.

Limitation of Liability

Our Obligations

  • We will provide the gambling services on betfrad.com with reasonable skill and care and in accordance with our obligations under our UKGC licence 39544, applicable law and these Terms.
  • We aim to ensure that Games are fair and that outcomes are produced by certified random number generators or properly monitored live-dealer operations, as applicable. Our systems and Games are subject to testing and regulatory oversight where required.
  • We will take reasonable steps to maintain the continuous availability of the Website and to ensure that Bets are recorded and settled correctly, subject to routine maintenance, technical upgrades and circumstances beyond our reasonable control.

Exclusions and Limitations

  • Nothing in these Terms excludes or limits our liability for:
    • Death or personal injury caused by our negligence;
    • Fraud or fraudulent misrepresentation; or
    • Any other liability that cannot be excluded or limited under applicable UK law.
  • Subject to the above, we will not be liable for:
    • Any loss or damage arising from your failure to safeguard your Account details or from unauthorised access that occurs because you did not take reasonable care;
    • Losses resulting from technical failures, breakdowns, delays, interruptions or improper functioning of software, hardware, internet connections or communication systems over which we do not have reasonable control;
    • Indirect, consequential or special losses, such as loss of data, business, goodwill, reputation or opportunity.
  • Where a Game or Bet is affected by a technical failure, error, bug or malfunction, we may void the affected Bets, cancel any relevant payouts and return your stake or otherwise adjust your Account to a fair and reasonable position in accordance with regulatory expectations.
  • To the extent permitted by law, and subject to our statutory obligations and the UKGC's requirements on fairness, our aggregate liability to you arising out of or in connection with any single Bet, Game or series of related Bets will not exceed the higher of:
    • The amount staked in respect of the Bet(s) giving rise to the issue; or
    • The amount of winnings (if any) improperly credited to your Account.
  • Your statutory rights as a consumer are not affected by these limitations.

Intellectual Property Rights

  • All intellectual property rights in and to betfrad.com and its content, including but not limited to software, source code, databases, graphics, logos, trademarks, text, audio and video content, are owned by us, our group companies, or our licensors.
  • You are granted a limited, non-exclusive, non-transferable licence to access and use the Website and Games solely for your personal, non-commercial entertainment purposes in accordance with these Terms.
  • You must not, without our prior written consent:
    • Copy, reproduce, modify, adapt, translate, distribute, transmit, display, perform, publish, license, create derivative works from, or otherwise exploit any part of the Website or its content;
    • Reverse engineer, decompile, disassemble or attempt to obtain the source code of any software used in connection with the Website, except to the limited extent expressly permitted by applicable law;
    • Use any automated tools, bots, spiders, scrapers or similar technologies to access, monitor or copy the Website or its content.
  • Any unauthorised use of our intellectual property or that of our licensors may result in civil and/or criminal liability and may lead to immediate suspension or closure of your Account.

Privacy & Data Protection

  • We process your personal data in accordance with applicable data protection laws in the United Kingdom, including the UK GDPR and the Data Protection Act 2018, and in accordance with our dedicated Privacy Policy.
  • The Privacy Policy explains in detail what personal data we collect, the purposes for which we use it, the legal bases for processing, how long we retain it, and your rights in relation to your data.
  • By creating an Account and using the Website, you acknowledge that you have read and understood our Privacy Policy and consent to the processing of your personal data as described therein, to the extent such consent is required by law.
  • We may use your personal information for purposes including, but not limited to, account management, verification, transaction processing, safer gambling analysis, anti-money-laundering checks, regulatory reporting, and providing you with information about our services where permitted.

Changes to Terms

  • We may amend these Terms from time to time to reflect changes in law or regulation, guidance from the UKGC or other authorities, improvements to our services, or for other valid business reasons.
  • Where we make material changes that affect your rights or obligations, we will provide appropriate notice, which may include:
    • Publishing the updated Terms with a new effective date on https://betfrad.com/terms-and-conditions;
    • Displaying a prominent message or banner when you next log in; and/or
    • Sending an email to the address registered on your Account.
  • The updated Terms will become binding from the effective date specified in the notice. Continued use of your Account or the placing of Bets after the updated Terms take effect will be deemed acceptance of those changes.
  • If you do not agree with any updated Terms, you must stop using the Website and may request closure of your Account and withdrawal of any remaining Real Money Balance, subject to these Terms and our regulatory obligations.

Termination & Suspension

Our Right to Suspend or Close Your Account

  • We may suspend or close your Account (and, where appropriate, restrict access to all or part of our services) at any time where we have a valid reason to do so, including but not limited to:
    • Suspected or confirmed breach of these Terms or any applicable Game or Promotional Rules;
    • Suspected fraud, money laundering, terrorist financing, collusion, cheating, or other unlawful or improper activity;
    • Failure to provide satisfactory verification documents or information when requested;
    • Evidence of problem gambling or where we consider it necessary to protect you under our safer gambling obligations (including self-exclusion or time-out requests);
    • Regulatory or legal requirements, including instructions from the UKGC or other competent authorities.
  • During suspension, you may be prevented from depositing, placing Bets or withdrawing funds until the matter is resolved.

Your Right to Close Your Account

  • You may close your Account at any time by contacting customer support via email, live chat or phone. Before closure, you may request withdrawal of your available Real Money Balance, subject to verification and these Terms.
  • If you wish to self-exclude or apply other gambling controls (such as deposit limits, time-outs or reality checks), you can do so via the safer gambling tools on the Website or by contacting customer support. Additional information is available at https://betfrad.com/responsible-gambling.

Effect of Termination

  • Upon closure of your Account, whether by you or by us:
    • These Terms will cease to apply, except in relation to any rights and obligations that have accrued before closure;
    • We will, subject to any regulatory or legal restrictions, return any remaining Real Money Balance to you using an appropriate payment method;
    • Any outstanding Bets already placed will normally stand and be settled in the usual way, unless they are voided in accordance with these Terms.
  • Where we close your Account due to serious breach, fraud, criminal activity or other grave misconduct, we may be required or entitled to:
    • Void some or all Bets and withhold or confiscate associated winnings;
    • Retain or forfeit funds where necessary to comply with regulatory or legal obligations;
    • Report the matter to the UKGC, law enforcement or other competent authorities.

Governing Law & Jurisdiction

  • These Terms, your Account and your use of the gambling services on betfrad.com by Bet Fred are governed by and shall be construed in accordance with the laws of England and Wales.
  • The courts of England and Wales will have non-exclusive jurisdiction over any disputes arising out of or in connection with these Terms, your Account or your use of the Website. This means that you may also be entitled to bring proceedings in your local courts where you are a resident of Scotland or Northern Ireland.
  • If you have a complaint, you should first contact our customer support team using the details below. We will handle your complaint in accordance with our complaints procedure and UKGC regulations.
  • If, after we have issued our final response, you remain dissatisfied with the outcome of a gambling-related complaint, you may escalate the dispute to our appointed ADR Provider, the Independent Betting Adjudication Service (IBAS), via https://ibas-uk.com. IBAS provides impartial adjudication free of charge to you.
  • Your ability to refer a dispute to IBAS does not affect your right to bring legal proceedings in the courts of England and Wales (or, where applicable, in the courts of your local UK jurisdiction).

Contact Information

If you have any questions about these Terms, your Account or our services, or if you wish to submit a complaint or request account closure, you can contact us using the following details:

  • Customer Support Email: support@betfrad.com
  • UK Support Line: 0800 028 7747 (calls from within the UK; standard or freephone charges may apply as per your provider).
  • Website: https://betfrad.com
  • Terms & Conditions Page: https://betfrad.com/terms-and-conditions
  • Privacy Policy: https://betfrad.com/privacy-policy
  • Responsible Gambling Information: https://betfrad.com/responsible-gambling
  • Legal/Registered Address of Operator for UK Remote Gambling: Petfre (Gibraltar) Limited, 5.2 Waterport Place, 2 Europort Avenue, Gibraltar, GX11 1AA.
  • UK Gambling Commission Public Register Entry: https://gamblingcommission.gov.uk/public-register/business/detail/39544

If you require these Terms in an alternative format or have any accessibility needs, please contact customer support, and we will take reasonable steps to assist you.